As a valued member of the Tejas Trails family, we know that you invest a lot of your hard earned money to participate in our races. Likewise, we invest almost all of our time and money into our company. The process to prepare and execute a high-quality event starts 364 days out from the event and continues even after the last runner has finished. Most of the expenses are incurred months before the race. By the time we are two weeks out from a race, pretty much everything is paid for.
That being stated, we also know that life happens and sometimes you’re unable to participate in a race due to injury, illness, or other life occurrences. We want to honor your investment in a Tejas Trails race and at the same time keep Tejas Trails on solid financial footing so we can continue to bring you the best trail running events possible without increasing the entry fees for our events.
As much as we want to help everyone we can, please understand that this policy is amongst the most generous of any race company out there. If you ask us to break this policy “to do you a special favor”, you are asking us to lose money and work for less than free.
So, we thought long and hard, researched a lot, and Tejas Trails and Event Data Solutions came together to figure out the best possible way to serve you well and make the aforementioned happen.
Transferring to a different race is intended to help runners who have a serious unforeseen life event that prevents them from participating. Weather, transportation trouble, babysitters canceling, dogs getting sick, or lodging issues are among the list of things that will not be considered valid reasons for transfers.
Transfers may be used for the following year’s event or any Tejas Trails event that occurs prior to that.
All circumstances, situations, and unforeseen life events are subject to the sliding scale below. No exceptions.
Transfers will be accepted on a sliding scale based on how far out from the race you choose to transfer:
If a race sells out, and there is a wait list available for the race, the following applies:
This is the worst-case scenario and it’s bad for all of us.
Tejas Trails policy is to hold our events no matter what the weather conditions unless they become life-threatening or the course is unapproachable.
Examples: lightning, flash flooding, hurricane conditions, tornados, etc.
Refunds not permitted. “See Transfers above”.
As much as your hard-earned race swag, packet, award, lost gel packets, boob lube, lucky water bottle, or fancy high-tec jacket is a part of your “investment” into these events, we can not possibly find time to mail you your stuff back. Even if you provide shipping fees. This company is run by a couple guys, their loving wives, and a few hundred amazing friends who volunteer, but are not involved after race weekend.
We will bring your stuff to a future Tejas Trails event if you email us about it before it’s given away to charity.